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Welcome to our FAQ page! Below you will find the questions that we get asked most frequently at Guns Inc.
How do I buy a firearm online?
Buying a firearm online can be tricky as laws constantly change. However, Guns Inc. makes the process simple and worry-free! There are three steps to the ordering process.
1.) First, you simply find the product you are looking for using Guns Inc.'s state-of-the-art, dynamic search capabilities.
2.) Next, place your desired item in the cart by clicking the "Add To Cart" button. To make ordering simple, Guns Inc. allows buyers to add firearms and non-firearm items to the cart at the same time!
3.) Finally, provide us with your shipping and payment information. For non-firearms items you will be asked to provide a shipping address and payment information. For firearms, you will be asked to provide the name, address and phone number of your federal firearms licensed dealer from whom you will pick-up the firearm and complete any and all necessary paperwork and background checks. After you review your cart and shipping information, input your credit card information and click the "Place Your Order." button.
** Note: We cannot ship your firearm purchase to your selected FFL until a valid copy of the dealers FFL License has been received at our shop via email or Fax. Email FFL License copies to FFL@gunsinc.com.
Do I need any sort of special license to purchase firearms from Guns Inc.?
No special licenses are required to purchase from Guns Inc. Thait being said, most of our products are intended for adults, and many require the purchaser to be 21 years of age or older. Also, it is important to keep in mind your state's laws regarding which firearms you are allowed to own and any licenses or permits you must possess to complete your firearm purchase once it arrives at your federal firearms licensed dealer.
If a product I am looking for is out of stock, can I place a back order?
At this time, we do not allow back orders however if you wish to purchase any product that is not displayed or is "OUT OF STOCK" simply complete a contact form that will be sent to one of our purchasing agents. Our agents will attempt to locate the item you desire.
What forms of payment do you accept? Do you accept checks?
Gun Inc. accepts major credit cards- Visa, MasterCard, American Express and Discover at check out.
How much do you charge for shipping and handling?
Shipping charges will be calculated and applied during checkout. Shipping rates vary based on several factors that include weight, dimensions, and the distance between the warehouse it ships from and the shipping destination.
Do I have to pay sales tax on my order?
At this time, sales tax is only applied to orders that ship to a location in Pennsylvania. If you live in Pennsylvania, are a business owner, AND are exempt from sales tax, we kindly ask that you forward us a copy of your Pennsylvania Sales and Use Tax Certificate AND a copy of the Pennsylvania Exemption Certificate. You can email it to email@example.com or you can fax it to 610-454-7364.
How long will it take to get my order?
Most items purchased through Guns Inc. are shipped within 3-5 business days of the receipt of the order. Please note that items are shipping from several warehouses and, therefore, will likely arrive over the course of a few days.
How can I find out if my order has shipped?
Most items purchased through Guns Inc. are shipped within 3-5 business days of the receipt of the order. Once your order has been shipped from our warehouse, you will receive an email containing information about the Shipping Company used tracking number. Log into the FedEx, UPS or USPS website to track your purchase through delivery.
Can I add to my order after it has been submitted?
Unfortunately, once an order has been submitted it is considered final as it is immediately sent to the warehouse for fulfillment. If you wish to purchase additional items, you will need to submit a new order.
Am I able to return items if I am not happy with them?
Firearms, Ammunition and Food Sales: All sales are final and not returnable. Should you have any questions or concerns with these items we suggest you contact the Manufacturer directly.
Wrong Items: If you have received an incorrect product, Guns Inc. will replace the product with the correct one if you contact us within 15 days from the date you received the item. Products must be unused and in their original condition and packaging with all necessary paperwork. You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at 610-454-7375.
Used Guns: We reserve the right to decide whether or not to purchase a New or Used Firearm at a price determined by Guns Inc.
Lights, Rangefinders, Lasers, Hearing Protectors and all Electronic Devices: Each of these products is covered by the Manufacturer’s Warranty and should be returned to the Manufacturer for any repairs or replacements. Guns Inc. suggests you refer to the Owner’s Manual for Warranty information for that product. We do not accept returns on these types of items.
Accessories: If you have received an Accessory and are not satisfied with it, you may return the item within 14 days of receipt for a full refund, less shipping costs and 10% restocking fee. Again, items must be unused and in their original condition and packaging with all necessary paperwork. You must obtain a Return Authorization Number or RMA, PRIOR to returning your purchase by contacting Customer Service at 610-454-7375.
Special Order Items: These items are not returnable and non-refundable. This includes all Left Handed products and special orders.
PLEASE NOTE: If you purchase a firearm and it is refused by your FFL because it is not allowed in your state, you will be charged a 25% restocking fee and shipping fees upon return. This also applies to canceled orders. We highly encourage you to know and understand your state/municipality's laws before placing any orders!
Can I ship a firearm to my house?
In accordance with Federal Law, Guns Inc. cannot ship firearms to your house. Firearms must be shipped to Federal Firearms Licensed dealers, or FFLs.
If you purchase a firearm from Guns Inc., you will be prompted at checkout to choose an FFL to receive your firearm(s). Once your preferred FFL receives your firearm, you will go there to pick it up and complete any and all paperwork and background checks.
Is it legal to own a machine gun?
Laws regarding the ownership of machine guns by civilians vary by state. That being said, there is also a limited number of machine guns that are considered appropriate for ownership by civilians. Due to these restrictions, machine guns are both very valuable and very collectible. Please contact Customer Service with any questions you have regarding ownership.
What does "Class 3" mean?
"Class 3" of product that fall into the "NFA" product category designates a weapon or accessory that requires a special type of transfer for ownership. "Class 3" items include machine guns, short barrel rifles, suppressors, AOWs (Any of Weapon) and silencers. These items require taxes paid to the government to approve the transfer of ownership which usually requires a very extensive background check. Please contact Customer Service with any questions you have regarding Class 3 Weapons.
How can I contact Customer Service?
You can contact Customer Service in 3 ways.
1.) By telephone at 610-454-7375 between the hours of 9:00AM- 4:00PM (EST) Monday through Friday.
2.) By email at firstname.lastname@example.org. We will do our very best to respond to all inquiries within 2 business days.
3.) Via the Contact Us page. We will do our very best to respond to all inquiries within 2 business days.
Is that a picture of the gun or accessory I'll receive?
Guns Inc. strives to provide its customers with the highest quality firearms, ammo & accessories available. This site makes use of licensed stock photography. All photography is for illustrative purposes only and does not reflect any markings that may exist on the product you receive. Please read the item description carefully.